Support
Support that doesn't keep your site waiting
Our service desk resolves incidents fast, around the clock, so your permit-to-work processes keep running without interruption.
How support works
IntelliPERMIT’s service desk is your single point of contact for every incident and service request. We work to ITIL and ISO 20000 standards, so support is consistent, tracked, and integrated with your own systems from the first call.
What's included
- 24/7 multi-channel support - online, email and a toll-free line
- A self-service knowledge base so common issues get resolved without waiting
- Real-time tracking of every incident and request through our service management system
- Monthly service review reports and trend analysis with your team
- Proactive system monitoring, audits and health checks to catch issues early
Ways to reach us
Email Support (24/7)
Send requests to [email protected] and we’ll log them straight into our service desk.
Phone Support
During office hours, call +27 (0) 31 514 7300 and ask for the help desk.
After-Hours Line
Outside 07:30-16:30 (UTC+2) weekdays, and on weekends, dial +27 (0) 31 514 7301 and choose the option that matches your query.
Self-Service Portal
Log in anytime to track requests and find answers yourself at the support portal.
Want a service plan built around your site?
Tell us about your operation and we’ll help you find the right level of cover.